Introduction |
Any reference to "we", "us" and "our" is to Trivya (On Net) Limited. Please see below for our contact details. Any reference to “you” or “your”, means you as user of the http://www.itv.com/quiz (the "Website").
We are committed to protecting your privacy. This page sets out our privacy policy and explains how your personal information (meaning any information about you which is personally identifiable like your name, address, telephone number or email address, generally referred to throughout this policy as "personal information") will be used.
This privacy policy only applies to the collection of your personal information by us and the use of that personal information by us and those whom we authorise. It does not cover third party websites to which we provide links, nor does it cover advertisers. They may have their own privacy policies and/or terms and conditions of use.
By accessing and continuing to use the Website, you accept the terms of this privacy policy. Please note that we may update and amend the privacy policy from time to time and any changes will be posted on the Website. If you do not agree with any of our privacy policy then you should not use the Website.
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What information do we hold about you and how is it collected? |
We may collect, store and use your personal information when you register on the Website, use the Website, update your registration details, play the ITV Quiz games, when you make a complaint or enquiry or provide feedback to us or contact us in any way, when you request to be sent communications such as updates or newsletters, in monitoring your communications sent via and use of the Website to ensure and check compliance with the Terms of Use and/or otherwise as required by law.
You may also be asked to provide personal information including without limitation debit or credit card or other payment details when buying or subscribing for content or services from us via the Website. We may also collect details of your computer’s internet protocol address which is automatically collected by our web server. Finally, we may receive information about you from third parties (such as credit reference agencies) who are legally entitled to disclose that information
In addition, in common with many other online services, we may use "cookies" or other devices to store and sometimes track information about you (see section entitled "Cookies" below).
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How do we use information about you? |
We use information about you to help us provide you with a more personalised service which is tailored to suit your needs.
Your personal information may be used by us and by carefully selected third parties (including without limitation our suppliers and contractors and the ITV group of companies and their suppliers and contractors) to (a) monitor, develop and improve the Website, services and your experience; (b) assist in and administer the provision of services to you; (c) process and deal with any complaints or enquiries made by or about you; (d) investigate any suspected breach of the Terms of Use or the breach of other terms and conditions otherwise relating to you and to monitor compliance including by way of checking postings or submissions to the Website, retaining forum or chat room exchanges and using keyword triggers to investigate usage that may be inappropriate; (e) where you are a winner, to administer the winnings and to publish or otherwise make available a list of winners; (f) comply with legal and regulatory requirements; and/or (g) in anonymous form, to undertake market research and to facilitate reviews, development and improvements to our services and to the Website.
Where and only where requested by you we will send you and keep you updated with information by email, telephone (including SMS) or mail about existing and new services and special offers from us and/or the ITV group of companies; and/or send you information by email, telephone or mail about related products or services of selected third parties that may be of interest to you. To opt-out of receiving any such communications, you can use the facility contained in any such communication or you can email us at the email address below or write to us by mail to the address below stating that you do not wish to receive further communications from us.
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Amending your information |
Where you register your details for certain services (such as newsletters) and open a user account that you can then use to access and log on to use those services. You may change or update your user name and password or other details at any time via your account. You must make sure that you update details as soon as possible with any and all relevant changes.
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Cookies and other such devices |
A cookie is a small amount of data sent from our server and stored on your computer's hard drive.
We use cookies and other such devices to compile anonymous, aggregated statistics that allow us to understand how users use our Website and to help us improve the structure of our Website (we cannot identify you personally in this way). We use cookies and other such devices to allow us to understand who has seen which pages and advertisements on the Website, to determine how frequently particular such pages and advertisements are visited, to determine the most popular areas of the website and generally in order to monitor usage of the Website.
We may also use cookies and other such devices:
- to allow you to carry information across pages of our Website and avoid having to re-enter information;
- within registration to allow you to access stored information;
- to help us recognise you as a unique visitor when you return to our Website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly;
- within research surveys to ensure you are not invited to complete a questionnaire too often or after you have already done so; and/or
- to gather aggregate non personal data to help us improve the services to you. We will also use aggregate non personal data to track the success of any advertising campaigns on our Website and/or to provide to third parties anonymised demographic data provided by you to target advertising more appropriately.
Most internet browsers are automatically set up to accept cookies, but you can set your browser to refuse a cookie or ask your browser to show you where a cookie has been set up. Certain services are only activated by the presence of a cookie and, if you choose to refuse cookies, particular features of this Website may not be available to you.
Find out how to disable/enable cookies by clicking on the “Manage Cookies” section of the Interactive Advertising Bureau website on the following link http://www.allaboutcookies.org/
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Will we share your information with third parties? |
We may pass your information to other parties as follows:
- where relevant, your user name and information you voluntarily provide in your profile that you register with us will be published on areas of the Website such as forums, chat rooms or pages where user submissions are displayed and this will be the identity by which you are known on those areas. Where other users wish to chat or otherwise contact you, they will be able to identify you by your user name and any other information you may yourself disclose via the Website;
- we may pass your personal information to our employees, contractors, suppliers and/or agents (including without limitation the ITV group of companies and their suppliers and contractors) to administer the services provided to you by us now or in the future;
- If you call our customer care call centre, we may pass your personal information to our call centre to allow them to deal with your call more efficiently;
- some general statistical information about the Website user base, sales patterns, traffic volumes and related matters may be passed on to reputable third parties but these details will not include information personally identifying you; and
- we may disclose your personal information to the police, regulatory bodies or legal advisers in connection with any alleged criminal offence or suspected breach of the Terms of Use and or the breach of other terms and conditions otherwise relating to you or otherwise where required by law and we will co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity of or locate anyone breaching these Terms of Use or otherwise for the prevention or detection of crime or the apprehension or prosecution of offenders.
We do not pass or sell your personal information to third persons for any other purpose than those set out above unless you have consented to the same.
Always think carefully before disclosing your personal information or other information to other users of the Website or otherwise posting your personal information on the Website. It is important that you are aware that any of your personal information or other information which you disclose to another user may then be disclosed on the Website by that user. We have no responsibility or control over the contents of communications made between users of the Website.
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Security and how do we protect your information? |
We endeavour to take all reasonable steps to protect your personal information. Where possible we use industry-standard technology to allow for the encryption of sensitive information. However, while we have taken reasonable steps to ensure the security of your personal information, we cannot guarantee the security of information transmitted over the internet.
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Changes to our privacy policy |
This privacy policy was last updated on 24th June 2008.
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Contact details |
You can email us with any questions, queries or complaints at support@itvquiz.com
Trivya (On Net) Limited a company registered (company number 513874503) and regulated by the relevant laws of Israel for the purposes of operating internet trivia competitions whose registered address is 5 Bareket St. Herzelia, Israel.
To contact ITV Quiz via post, please send your query to:
ITV Play Viewer Care (ITV Quiz)
PO Box 49756
London
WC1X 8WN |
