If you have an updated browser with a Flash player plug-in installed (www.adobe.com), you’re ready to go. Sign up for free, open your new account and follow the instructions. You can find out more about the Signup process and getting around in the Getting Started guide and more about the Games and how to play them in the How to Play guide.

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Do I have to make a deposit to play?

No, you can play as many free games as you want using iQ’s, ITV Quiz’s play-money. You can also win cash by playing using your Action Points.

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Can I play for free?

Absolutely! On ITV Quiz you can play free games for as long as you want. Select any game in the Free Games Lobbies using your iQ play-money and have fun. Cash games provide added excitement and challenge with the added plus that you might just win some money.

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What are iQs?

iQ are units of ITV Quiz’s play-money used in the Free game lobbies. You start with 100 iQ when you first sign up. Your iQ balance is shown at the bottom of the Balance box just under the Action Points balance. If you’ve used up your iQ you’ll be automatically topped up. If your account isn’t refilled, please contact Customer Support.

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How do I open an account?

It can be done quickly and easily. Just click the Start Playing or Signup a New Account on the game application and you’ll receive a short signup form. Fill in all the details, make sure they are correct and submit it. You’ll then be notified on screen if you’ve been successful in opening your account.

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Can anyone open an account?

Sorry, you have to be 18 or older to sign up for your own account.

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What information do I need to provide?

Your first and last names, a valid email address and password used for login, gender and Screen Name (your public alias) is all that we need. Regulations require that we get your date of birth, country and state (if applicable) and postcode. Accounts containing invalid information might be banned from the service and won’t be able to take part in ITV Quiz games.

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Why is my email so important?

It’s how we get in touch with you. It’s where we send you important stuff like account information and password reminders, along with any promotions we think you might like. That’s why it’s really important that you give us an email address that’s valid and you use regularly.

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I have changed my email address. How do I update this information in my account?

To change the email you use with your ITV Quiz Account, you should contact Customer Support. We will have to validate your identity to make sure that the request has been made by the Account holder. Your request will take up to 24 hours to process.

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How do I redeem my Welcome Bonus?

Your Welcome Bonus is a signup bonus added to the AP balance in your account when you complete your signup or on your first login ever, whether for Free or Cash play.

You get 3 Action Points totally free to give you a taste of the excitement of cash games!

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What can I do with my Welcome Bonus?

Your Welcome Bonus lets you play real money games without having to use your own money! Enjoy the thrill of real money games: challenging competitions and real cash prize rewards! Give it a try and see for yourself what it's all about.

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How do you secure my information?

All information and critical systems are governed by a 128bit SSL encryption. Your password is also hidden, meaning that nobody, even us, can decrypt it. Our databases are not accessible through the internet and are protected by the latest technologies.

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Do you share my information with any third parties?

Please see our Privacy policy for full details.

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Do you implement cookies on my computer?

Yes. Cookies are saved on your computer to indicate your log in status. This is required to help us present you with relevant information. Make sure your privacy level is set to default. Stricter configuration might prevent cookies from storing on your computer. Adding the service to your trusted sites list is a good way to make sure that your computer protection doesn't interfere with your service actions. Click here if you want to read more about this.

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How do I get in the next time around?

I have forgotten my password, what can I do?

If you forget your account password, it’s easy to set a new one. Start by clicking the Forgot Password link and fill in either your Screen Name or email and click Submit. An email with a temporary password will be sent to your registered email address.
You will be requested to replace this temporary password the next time you log in to itv.com. Type in your temporary password in the Old Password field and then chose a new password. Validate your new password, click Submit. That’s it! You're ready to play!

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What are the different reward systems and bonuses available on ITV Quiz?

There are a variety of reward options available to players:

ITV Quiz club membership benefits
ITV Quiz club Premium membership benefits
Bonus offers and promotions
Player Action points – you can earn these by playing real money games
Leader boards

What are Action Points?

Action Points (APs) are a reward system based on points received when you play real money games with us. For every £10 you spend on playing real money games, you’re awarded 1 AP. APs work just like miles in a frequent flyer programme: the more you fly, the more miles you build up and the more miles you build up, the better your reward. At ITV Quiz, the more you play, the more APs you get and the more Action Points you get, the more money you will have available to win cash prizes!

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What can I do with my Action Points?

Use them! All lobbies give you the chance to play in special multiplayer or jackpot games where you can use your APs to enter and win cash. There’s also the chance to treat yourself with a special AP promotion, so keep your eyes peeled for it every month.

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How do I start playing with real money?

To start playing with real money, first use your Welcome Bonus and choose a real money prize game from a Cash Lobby with an Entry Fee up to your current Action Points balance. Click the Join button on the right and play!

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How can I keep playing with real money once I’ve used my Welcome Bonus?

To keep playing real money games click the Cashier tab on the bottom left of the window. You’ll be taken to the ProVault Cashier where you’ll be able to choose your preferred payment method. For details on how to make deposits, and to view the ProVault Cashier FAQ, please click here

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How can I get a bonus?

Bonuses are awarded to personal accounts. You can find out more about all bonuses and their conditions on the Promotions page. Most bonuses, like Signup and First Deposit bonuses, are awarded automatically. Some are awarded for unique achievements or if we are running a special promotion. Make sure you don’t miss out on any Special Promotions by checking our promotions page regularly. Please read our Bonus Policy for details on Bonus Rules.

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